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About
See how a global electronics leader unified product and service fulfilment at scale using Ultra Commerce to build a real-time, vendor-connected platform.
Introduction
When a global leader wants to deliver even faster? You build a real time commerce engine built for scale and speed.
This global electronics brand is known for everything from premium TVs to innovative smart appliances, the brand is synonymous with performance and reliability. So when they set out to enhance its post purchase experience adding services like installation and protection plans they knew the same level of seamlessness had to apply.
But coordinating product and service fulfilment across multiple vendors introduced new layers of complexity. With systems operating in silos and limited real-time visibility, this brand saw an opportunity to modernize its backend operations and elevate the customer experience.
That’s when Ultra Commerce came in.
The Challenge
Creating Cohesion Across a Growing Ecosystem
Our customer had a clear vision: to offer bundled solutions that combine products and third party services into a single, effortless checkout. Like TV + wall mount + installation all in one transaction.
To bring that to life, they needed a platform that could unify commerce, fulfilment, and vendor management in real-time. Their systems were strong, but not yet connected in the way today’s customer expectations demand.
This was more than a technical upgrade. It was about laying the foundation for scalable, customer first growth.
A Real-Time Fulfilment Engine, Built to Scale
Ultra Commerce partnered closely with this global electronics brand to deliver a fast, scalable, and deeply integrated solution. At the centre of it all: the Ultra Commerce Multi-Vendor Marketplace Platform.
Within just 60 days, we deployed a headless, API driven system that seamlessly connected:
Our customer's website and its commerce infrastructure
Internal ERP and finance systems
Key third-party vendors like Handy and Asurion
Order and transaction flows, end to end
This wasn’t just a deployment it was a transformation.
What We Built
Real Time Gateway Layer: Orders now flow seamlessly between our customer, vendors, and finance teams.
Vendor Management Tools: Streamlined reconciliation and faster pay-outs keep everything running smoothly.
Workflow Automation: Key processes like returns, refunds, and service coordination are now hands-free.
Scalable Architecture: Designed to support the brand's roadmap and future growth opportunities.
Ultra Impact: Clearer, Faster, Smarter Operations
While we can’t share exact numbers, the qualitative wins are substantial:
Real-time visibility across every stage of the order chain
Automated transactions and reconciliations
Faster, more accurate service delivery
Customer service teams equipped with complete, up to date information
A flexible platform that can support new product bundles and experiences
Why It Matters
This project wasn’t just about fixing a few processes it was about enabling a smarter, more agile way of doing business. With Ultra Commerce, this leading South-Korean electronics manufacturer is equipped to evolve its offering, meet rising customer expectations, and move at the speed of innovation.
Ready to take your business further?
Our customer's story shows what’s possible when you match a bold vision with the right platform. Ultra Commerce helps ambitious companies go beyond; removing roadblocks, unlocking growth, and redefining what’s possible.
Let’s talk about what we can build together.
“Ultra Commerce gave us the infrastructure to grow without breaking things. It’s flexible, powerful, and built to scale.”
Customer's Project Team
