Last Updated: March 1, 2025
Ultra Serve Internet Pty Ltd (trading as Ultra Commerce) and its related entities (“we,” “our,” or “us”) value your privacy and are committed to protecting your personal information. This Privacy Statement describes the types of information we may collect from you or that you may provide when you visit our website (https://ultracommerce.co/) or use our products and services (collectively, the “Services”), and our practices for collecting, using, maintaining, protecting, and disclosing that information.
We are dedicated to complying with all applicable privacy and data protection laws, including the EU and UK General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Australian Privacy Act 1988 (Cth) (Privacy Act) and various other data protection regulations in force or taking effect by 2025 in the jurisdictions in which we operate.
1. Scope of This Privacy Statement
This Privacy Statement applies to information we collect:
On our website and through our Services.
In email, text, and other electronic messages between you and our website or in connection with the Services.
When you interact with our advertising and applications on third-party websites and services, if those applications or advertising include links to this Privacy Statement.
It does not apply to information collected by any third party, including through any application or content that may link to or be accessible from our website.
2. Information We Collect About You and How We Collect It
We collect several types of information from and about users of our website and Services, including:
Personal Data:
Identifiers such as your name, email address, postal address, phone number, and online identifiers.
Professional or employment-related information such as job title, company name, and work contact details (if provided in the course of business engagements).
Account credentials if you create an account with us.
Usage Data:
Technical information, including your IP address, browser type, device information, operating system, and geolocation (where applicable).
Information about your interaction with our website, such as pages viewed, links clicked, and the dates/times of your visits.
Financial Data (if applicable):
Payment or billing information when you purchase a product or service from us (processed in compliance with applicable payment security standards).
We collect this information:
Directly from you when you provide it to us (e.g., through forms, account creation, or customer support requests).
Automatically as you navigate through our site (e.g., usage details, IP addresses, and information collected through cookies and other tracking technologies).
From third parties such as analytics providers, advertising networks, and social media platforms (where you have given them permission to share your information with us).
3. Legal Basis for Processing (for EEA and UK Residents)
Where the General Data Protection Regulation (GDPR) or UK GDPR applies, we rely on the following legal bases for processing your personal data:
Consent: Where you have provided your explicit consent for a specific purpose (e.g., receiving marketing emails).
Contract Performance: Where processing is necessary to perform a contract with you or to take steps at your request before entering into a contract.
Legitimate Interests: Where processing is necessary for our legitimate business interests, provided those interests are not overridden by your rights and interests.
Legal Obligation: Where we must comply with a legal or regulatory obligation.
4. How We Use Your Information
We use the information we collect to:
Provide and improve our Services:
Operate, maintain, and administer our website and Services.
Respond to your inquiries, fulfill your requests, and provide customer support.
Process transactions and billing.
Communicate with you:
Send you marketing, promotional, or administrative messages about our products or Services (if you have opted in, where required by law).
Inform you about updates or changes to our Services, policies, or terms.
Analyze and personalize user experiences:
Conduct analytics to improve user experience and website functionality.
Personalize the Services and advertising we display to you.
Maintain security and prevent fraud:
Detect and prevent potential fraud, unauthorized activities, or access.
Enforce our terms and agreements.
Comply with legal obligations:
Cooperate with lawful requests from government authorities.
Comply with applicable laws and regulations.
5. Cookies and Similar Technologies
We and our service providers use cookies, web beacons, pixel tags, and other tracking technologies to collect information about your browsing activities. This helps us:
Understand and save user preferences for future visits.
Compile aggregated data about site traffic and site interactions to offer better site experiences.
Deliver relevant advertising and measure the effectiveness of our marketing campaigns.
You can usually modify your browser settings to refuse cookies. However, if you do so, some features of the website may not function properly. For more information on our cookie usage and how to manage your preferences, please see our Cookie Policy (linked here if separate).
6. Disclosure of Your Information
We may share your personal information with:
Service Providers:
Third parties who support our business, such as payment processors, hosting providers, customer relationship management (CRM) platforms, email service providers, and analytics companies. These entities are contractually obligated to handle your data in a confidential manner and only for the specific services requested.
Affiliates and Subsidiaries:
Our group companies, for the purposes described in this Privacy Statement and as permitted by law.
Business Transfers:
In connection with a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Ultra Commerce’s assets, in which personal information held by Ultra Commerce about our users is among the assets transferred.
Legal Purposes:
To comply with any court order, legal process, or regulatory request, or to enforce or apply our agreements.
If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Ultra Commerce, our customers, or others.
We do not sell your personal information to third parties for monetary consideration. If we engage in any practices that qualify as a “sale” or “sharing” under the CCPA/CPRA or other applicable state laws, we will provide you with the opportunity to opt out.
7. International Data Transfers
Ultra Commerce is headquartered in Sydney, Australia, and your personal information may be transferred to or stored in countries outside your place of residence. Where required by applicable law (such as the EU/UK GDPR and the Australian Privacy Act), we will ensure that appropriate safeguards are in place to protect personal data transferred across borders (e.g., standard contractual clauses, adequacy decisions, or other lawful transfer mechanisms).
8. Data Retention
We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. The specific retention period depends on the nature of the data and the context in which it was collected. After the retention period expires, we will securely delete or anonymize your personal information.
9. Your Rights and Choices
Depending on where you live and the applicable laws, you may have some or all of the following rights regarding your personal data:
Access:
Request information about whether and how we process your personal data and obtain a copy of your personal data.
Rectification:
Ask us to correct incomplete or inaccurate personal data that we hold about you.
Erasure (“Right to Be Forgotten”):
Request the deletion of your personal data under certain circumstances (e.g., when the data is no longer needed).
Restriction of Processing:
Request that we limit our processing of your personal data in certain situations.
Portability:
Receive the personal data you have provided to us in a structured, commonly used, and machine-readable format, and have the right to transmit that data to another controller (where technically feasible).
Objection to Processing:
Object to processing of your personal data where it is based on our legitimate interests or for direct marketing purposes.
Withdraw Consent:
Where we rely on your consent for processing, you can withdraw that consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.
Opt-out of “Sale” or “Sharing” (CCPA/CPRA where applicable):
If your personal data is subject to CCPA/CPRA, you may have the right to opt out of the “sale” or “sharing” of your personal information.
To exercise these rights, please Contact Us. We will respond to your request consistent with applicable law. We may need to verify your identity before fulfilling certain requests.
10. Children’s Privacy
Our Services are not directed to children under 16 years of age (or the applicable age of digital consent in your jurisdiction), and we do not knowingly collect personal data from children without appropriate parental or guardian consent. If you believe we have inadvertently collected personal data from a child, please Contact Us and we will promptly take steps to delete such information.
11. Security Measures
We have implemented appropriate technical and organizational measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. However, no internet or email transmission is ever fully secure or error-free. You should take special care in deciding what information you send to us via email or other electronic means.
12. Changes to Our Privacy Statement
We may update this Privacy Statement from time to time to reflect changes in our practices or applicable laws. When we do, we will post the revised statement on this page with a new “Last Updated” date. If we make material changes, we will notify you by email (if we have your email address) or by means of a prominent notice on our website.
13. Contact Information
If you have any questions or comments about this Privacy Statement, your personal information, our use and disclosure practices, or how to exercise your rights, please contact us at:
Ultra Serve Internet Pty Ltd Sydney NSW
Hub Australia
Level 11 10 Carrington Street
Sydney
NSW 2000
Australia
If you reside in the European Economic Area (EEA) or the UK, you also have the right to file a complaint with your local Data Protection Authority if you believe we have processed your personal data unlawfully or breached your rights under GDPR or UK GDPR.
Last Updated: March 1, 2025
Ultra Serve Internet Pty Ltd (trading as Ultra Commerce) and its related entities (“we,” “our,” or “us”) value your privacy and are committed to protecting your personal information. This Privacy Statement describes the types of information we may collect from you or that you may provide when you visit our website (https://ultracommerce.co/) or use our products and services (collectively, the “Services”), and our practices for collecting, using, maintaining, protecting, and disclosing that information.
We are dedicated to complying with all applicable privacy and data protection laws, including the EU and UK General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Australian Privacy Act 1988 (Cth) (Privacy Act) and various other data protection regulations in force or taking effect by 2025 in the jurisdictions in which we operate.
1. Scope of This Privacy Statement
This Privacy Statement applies to information we collect:
On our website and through our Services.
In email, text, and other electronic messages between you and our website or in connection with the Services.
When you interact with our advertising and applications on third-party websites and services, if those applications or advertising include links to this Privacy Statement.
It does not apply to information collected by any third party, including through any application or content that may link to or be accessible from our website.
2. Information We Collect About You and How We Collect It
We collect several types of information from and about users of our website and Services, including:
Personal Data:
Identifiers such as your name, email address, postal address, phone number, and online identifiers.
Professional or employment-related information such as job title, company name, and work contact details (if provided in the course of business engagements).
Account credentials if you create an account with us.
Usage Data:
Technical information, including your IP address, browser type, device information, operating system, and geolocation (where applicable).
Information about your interaction with our website, such as pages viewed, links clicked, and the dates/times of your visits.
Financial Data (if applicable):
Payment or billing information when you purchase a product or service from us (processed in compliance with applicable payment security standards).
We collect this information:
Directly from you when you provide it to us (e.g., through forms, account creation, or customer support requests).
Automatically as you navigate through our site (e.g., usage details, IP addresses, and information collected through cookies and other tracking technologies).
From third parties such as analytics providers, advertising networks, and social media platforms (where you have given them permission to share your information with us).
3. Legal Basis for Processing (for EEA and UK Residents)
Where the General Data Protection Regulation (GDPR) or UK GDPR applies, we rely on the following legal bases for processing your personal data:
Consent: Where you have provided your explicit consent for a specific purpose (e.g., receiving marketing emails).
Contract Performance: Where processing is necessary to perform a contract with you or to take steps at your request before entering into a contract.
Legitimate Interests: Where processing is necessary for our legitimate business interests, provided those interests are not overridden by your rights and interests.
Legal Obligation: Where we must comply with a legal or regulatory obligation.
4. How We Use Your Information
We use the information we collect to:
Provide and improve our Services:
Operate, maintain, and administer our website and Services.
Respond to your inquiries, fulfill your requests, and provide customer support.
Process transactions and billing.
Communicate with you:
Send you marketing, promotional, or administrative messages about our products or Services (if you have opted in, where required by law).
Inform you about updates or changes to our Services, policies, or terms.
Analyze and personalize user experiences:
Conduct analytics to improve user experience and website functionality.
Personalize the Services and advertising we display to you.
Maintain security and prevent fraud:
Detect and prevent potential fraud, unauthorized activities, or access.
Enforce our terms and agreements.
Comply with legal obligations:
Cooperate with lawful requests from government authorities.
Comply with applicable laws and regulations.
5. Cookies and Similar Technologies
We and our service providers use cookies, web beacons, pixel tags, and other tracking technologies to collect information about your browsing activities. This helps us:
Understand and save user preferences for future visits.
Compile aggregated data about site traffic and site interactions to offer better site experiences.
Deliver relevant advertising and measure the effectiveness of our marketing campaigns.
You can usually modify your browser settings to refuse cookies. However, if you do so, some features of the website may not function properly. For more information on our cookie usage and how to manage your preferences, please see our Cookie Policy (linked here if separate).
6. Disclosure of Your Information
We may share your personal information with:
Service Providers:
Third parties who support our business, such as payment processors, hosting providers, customer relationship management (CRM) platforms, email service providers, and analytics companies. These entities are contractually obligated to handle your data in a confidential manner and only for the specific services requested.
Affiliates and Subsidiaries:
Our group companies, for the purposes described in this Privacy Statement and as permitted by law.
Business Transfers:
In connection with a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Ultra Commerce’s assets, in which personal information held by Ultra Commerce about our users is among the assets transferred.
Legal Purposes:
To comply with any court order, legal process, or regulatory request, or to enforce or apply our agreements.
If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Ultra Commerce, our customers, or others.
We do not sell your personal information to third parties for monetary consideration. If we engage in any practices that qualify as a “sale” or “sharing” under the CCPA/CPRA or other applicable state laws, we will provide you with the opportunity to opt out.
7. International Data Transfers
Ultra Commerce is headquartered in Sydney, Australia, and your personal information may be transferred to or stored in countries outside your place of residence. Where required by applicable law (such as the EU/UK GDPR and the Australian Privacy Act), we will ensure that appropriate safeguards are in place to protect personal data transferred across borders (e.g., standard contractual clauses, adequacy decisions, or other lawful transfer mechanisms).
8. Data Retention
We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. The specific retention period depends on the nature of the data and the context in which it was collected. After the retention period expires, we will securely delete or anonymize your personal information.
9. Your Rights and Choices
Depending on where you live and the applicable laws, you may have some or all of the following rights regarding your personal data:
Access:
Request information about whether and how we process your personal data and obtain a copy of your personal data.
Rectification:
Ask us to correct incomplete or inaccurate personal data that we hold about you.
Erasure (“Right to Be Forgotten”):
Request the deletion of your personal data under certain circumstances (e.g., when the data is no longer needed).
Restriction of Processing:
Request that we limit our processing of your personal data in certain situations.
Portability:
Receive the personal data you have provided to us in a structured, commonly used, and machine-readable format, and have the right to transmit that data to another controller (where technically feasible).
Objection to Processing:
Object to processing of your personal data where it is based on our legitimate interests or for direct marketing purposes.
Withdraw Consent:
Where we rely on your consent for processing, you can withdraw that consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.
Opt-out of “Sale” or “Sharing” (CCPA/CPRA where applicable):
If your personal data is subject to CCPA/CPRA, you may have the right to opt out of the “sale” or “sharing” of your personal information.
To exercise these rights, please Contact Us. We will respond to your request consistent with applicable law. We may need to verify your identity before fulfilling certain requests.
10. Children’s Privacy
Our Services are not directed to children under 16 years of age (or the applicable age of digital consent in your jurisdiction), and we do not knowingly collect personal data from children without appropriate parental or guardian consent. If you believe we have inadvertently collected personal data from a child, please Contact Us and we will promptly take steps to delete such information.
11. Security Measures
We have implemented appropriate technical and organizational measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. However, no internet or email transmission is ever fully secure or error-free. You should take special care in deciding what information you send to us via email or other electronic means.
12. Changes to Our Privacy Statement
We may update this Privacy Statement from time to time to reflect changes in our practices or applicable laws. When we do, we will post the revised statement on this page with a new “Last Updated” date. If we make material changes, we will notify you by email (if we have your email address) or by means of a prominent notice on our website.
13. Contact Information
If you have any questions or comments about this Privacy Statement, your personal information, our use and disclosure practices, or how to exercise your rights, please contact us at:
Ultra Serve Internet Pty Ltd Sydney NSW
Hub Australia
Level 11 10 Carrington Street
Sydney
NSW 2000
Australia
If you reside in the European Economic Area (EEA) or the UK, you also have the right to file a complaint with your local Data Protection Authority if you believe we have processed your personal data unlawfully or breached your rights under GDPR or UK GDPR.