B2B Order Management: Common Challenges Faced by Modern Organizations
From Dave and Mike at Ultra Commerce,
With growing complexity arises growing challenges faced by many B2B organizations when managing orders. Below are the most common obstacles seen in market today:
1. Products from multiple suppliers
Allocating and splitting orders across numerous sources including multiple manufacturers, locations and facilities whilst delivering a seamless customer delivery experience.
2. International shipments and processing
When shipping internationally there are now considerations that need to be made for customs processing as well as being able to hit customer’s critical delivery dates.
3. Growing complexity of orders
Many orders require sub-components sourced from multiple manufacturers and/or locations be assembled at a single location prior to customer shipping and delivery. Configurative orders and made-to-order products need to meet the same customer experience for any eCommerce purchase.
4. Inefficient systems
How do you handle all this new complexity in a cost effective many? You need more than human resource in place, you need the right system orchestration. With the growing complexity of orders, businesses require systems that can handle this complexity while enabling them to provide a seamless experience to customers.
5. Unable to make or meet delivery commitments
Given the inherent complexity of the new supply chain, organizations struggle to be able to accurately estimate, promise and deliver to a timeline that suits customers’ requirements. Also, Amazon’s same day delivery model is now a standard that organizations now need to accommodate for.
6. High customer purchasing expectations
Being able to give your customers the right amount of visibility of their orders to instill confidence that their delivery promise will be met is critical. At the same time being able to hide the complexity of the order gives the most optimal experience.
Want to learn more about common challenges (and solutions) around B2B order management? Download our recent eBook on this topic:
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