Create and manage specific lists of addresses for shipping, tax, or other purposes by country, state, city, or postal code. Zones may be a specific zip code or as large as a group of countries.

Supports customer service representatives in placing orders on behalf of customers, enhancing customer support capabilities.

Allow automated cancellation or refunds at a Delivery Service level, to reduce Customer Service overhead

Sends automated notifications to customers and staff regarding order statuses, keeping all parties informed.

Calculate inventory Available to Sell based on Stock on Hand minus inflight orders and buffers, to ensure that what is being offered on a website or sales channel is available

Support for product presales, backorders, and return order and restock handling ensures that the storefront delivers an elevated customer experience for the complete order lifecycle.

Enables the processing of multiple orders simultaneously, increasing efficiency in fulfillment operations.

Set a buffer stock that reduces the Available to Sell for an item, so that I can avoid oversells in situations of fast selling

Ability to offer bundles of items under one SKU, so that the customer can order and receive them together

Enables the ability to have different Fulfilment Rules based on the Sales Channel or Delivery Service of an Order, allowing greater flexibility in determining the "Best Fit" location for fulfilment

Enable real time checks of which stores have inventory available for Collection, so the customer can deicde which store to collect from

Facilitate the transfer of items for Collection from an availabe location to the customer's chosen collection store, to widen the pool of inventory availble for click and collect orders

Informs store staff that an item or order which has already started the picking process has been cancelled and should be returned to stock

Out of the box integrations with major couriers and courier aggregators, streamlining the onboarding process

Gives Customer Services visibilty on Courier Tracking updates, so that they can answer any Customer queries on delivery

Manual or dynamic currency conversion rate available. Each site and sales channel has separate assigned currency options to allow for maximum flexibility.

Support for Delivery Instructions / Authority to Leave which are passed through OMS to the Courier, so that any delivery needs are communicated to the courier

Enable real time checks of which delivery services are available for an order, such as standard shipping, expedited shipping or collection, as well as what the cost of the delivery is to the customer

Sell digital products such as gift cards or downloads online which are marked as shipped automatically when they are received by the OMS, so that digital products already sent to the customer do not go through the physical picking process

Integrate with third-party fulfillment providers and support dropshipping models to expand product offerings without holding inventory.

Adjust tax rates dynamically to reflect changes in tax laws or rates across different regions.

Notify third-party ERP systems that revenue can be recognised and inventory levels updated following after items have been set aside for an order

Receive emailed reports on order fulfilment in stores, highlighting new and overdue orders, for enhanced operations

Organize and manage event products, including locations and sub-locations where your events will be held, and registration capacities for any location or given event.

Manage event registrations with wait-list potential registrants, create attendance dependencies, even provide credits for attendance.

Facilitates the exchange of products within orders, allowing customers to swap items seamlessly.

Provides easy to configure fulfilment rules that determine the "best fit" location based on distance, location, inventory, splitting, service levels and cost, to fulfil an order from, allowing quick set up and changes without the need of a developer

Manage inventory levels by holding back certain quantities to ensure availability for specific channels or customers.

Make necessary adjustments to inventory records to account for discrepancies, damages, or other factors affecting stock levels.

Monitor inventory that is in transit between locations to maintain accurate stock records and inform replenishment decisions.

Manage the complete lifecycle of inventory from procurement to sale, ensuring optimal stock levels and turnover.

Manage and store addresses for different locations to facilitate operations and logistics.

Set up and customize location-specific settings to align with business requirements.

Organize and manage various locations where your events or business operations will be held, including registration capacities and sub-locations.

Organize locations hierarchically to reflect the physical or logical structure of your business operations.

Manage multiple sites associated with different locations to ensure seamless operations.

Maintain and update tax rates within the system to ensure accurate tax calculations across all transactions.

Allocate an Order to any location for fulfilment manually, enhancing flexibility of where orders are fulfilled from

Define custom order workflows from any channel for all channels that are integrated seamlessly with your back-office and other business systems.

Support transactions in multiple currencies on multiple sales channels.

Allows orders to be shipped to multiple addresses, catering to customers with diverse delivery needs.

Send orders from multiple channel, marketplace, website or Point of Sale system to faciliate order processing from one system

Supports multiple fulfillment methods, including in-house, drop shipping, and third-party logistics.

Accommodates various fulfillment types, such as standard shipping, expedited shipping, and click and collect.

Supports the management of multiple storefronts from a single platform, streamlining operations across various brands or regions.

Support for managing inventory across multiple locations, providing real-time visibility into stock levels at each site.

Provides integration for Order Status events to trigger notifications to customers, so that customers are ketp up-to-datew with fufilment progress

Show which items are available in “offline” locations which are not enalbed for shipping or collection, so that customers can visit stores to walk in and buy items

Support for processes and integrations with On Demand couriers such as Uber, to offer point to point Hand Delivery of an Order in faster times than a traditional courier

Ability to see which Orders are On Hold due to an exception and which Orders are no longer On Hold, for efficient resolution of order exceptions

Implements approval processes for orders, adding a layer of control for high-value or sensitive transactions.

Allows for the cancellation of orders, with appropriate notifications and updates to inventory and financial records.

Add comments to an order, enhancing communication between customer services and store teams

Oversees the management of order deliveries, ensuring timely and accurate delivery to customers.

Enables duplication of existing orders, simplifying the process of reordering or creating similar orders.

Allows for the exportation of order data for reporting, analysis, or integration with other systems.

See a comprehensive history of updates to an Order, allowing investigation into what has happened to an order

Allows the hopping of an order from one location to another if it is picked failed, reducing short ships and cancellations

Facilitates the importation of orders from external sources, aiding in data migration and integration.

Provides a comprehensive interface to view and search through all orders, facilitating efficient order management.

Manages the end-to-end process of order fulfillment, from receipt to delivery, ensuring customer satisfaction.

Receive reports on Orders fufilled in the OMS as well as Pick Fails and Transactions, offering greater visibility of orders

Provides tools to schedule future orders and view order history, aiding in planning and analysis.

Tracks the source and origin of orders, providing insights into customer behavior and marketing effectiveness.

Send order status updates to thrid-party systems, to keep all systems up to date with order fulfilment

Manages the lifecycle of an order through various statuses, ensuring transparency and efficiency in order processing.

Ensures synchronization of orders across different systems and platforms, maintaining consistency and accuracy.

Allows the creation of order templates for recurring orders, simplifying the process for repeat purchases.

Provides a centralized interface for Customer Services to view statuses and manage exceptions such as invalid addresses

Facilitates seamless integration with multiple payment service providers, offering flexibility in payment processing.

Offers tools to manage the picking, packing, and shipping processes, streamlining fulfillment operations.

Implement an approval workflow for quotes to ensure compliance with pricing strategies and discount policies.

Facilitate clear communication with customers regarding quotes, including terms, pricing, and validity.

Manage and track quotes provided to customers, ensuring timely follow-ups and conversions.

Seamlessly convert approved quotes into orders to streamline the sales process.

Monitor the status and history of quotes to analyze conversion rates and sales performance.

Conduct real-time physical inventory counts to verify stock levels and identify discrepancies promptly.

Enable real time checks of inventory Available to Sell at checkout, to ensure what customers are ordering is available

Enables the setup of recurring delivery schedules, supporting subscription models and regular deliveries.

Handles the processing of refunds for orders, integrating with financial systems to ensure accuracy.

Facilitates seamless integration with multiple payment service providers for refunds, offering flexibility in refund processing.

Manages the process of replacing items in orders, ensuring customer satisfaction and operational efficiency.

Handles the creation and processing of return requests, streamlining the returns process for customers and staff.

Oversees the management of return orders, ensuring accurate tracking and processing.

Automatically increment inventory back into the Availalbe to Sell at the point of return to a location, but don't include stock marked as damaged, to streamline return inventory handling

Defines roles and permissions for users, ensuring appropriate access controls within the order management system.

Set a safety stock level which does not affect the realtime inventory calculation, but does affect the location allocation of an order, so that locations with shallow inventory can avoid being allocated to

Empower sales teams to create and manage quotes tailored to customer needs and pricing agreements.

Create any number of address zone options to configure fulfillment and shipping methods available based on the shipping address of any fulfillment.

Reserve inventory for 30 minutes items whilst a customer completes payment on a website, so that another shopper cannot order those items whilst they are entering payment details, reducing the risk of pick fails

Allows the splitting of an order into multiple shipments, so that a sale can be captured even if it is not available in a single location

Provides suggested packaging for the picker to know which packaging should be used, best on volumetric data, increasing the efficiency of the pick/pack process

Calculate taxes accurately based on the customer’s location to ensure compliance with regional tax laws.

Manage tax-exempt statuses for eligible customers or products to ensure accurate billing.

Apply special taxation rules and calculations based on the application of a billing or shipping address against an address zone.

Track inventory transactions in real-time to maintain accurate stock levels and support financial reporting.

Allows administrators to impersonate users to assist with order placement or troubleshooting.

Manage vendor relationships and inventory procurement processes to ensure timely stock replenishment.

Handle purchase orders and returns with vendors efficiently to maintain healthy inventory levels.

Generate a "Pick Wave" ticket which groups same/similar items (based on category) to be picked at the same time, so that I can pick as efficiently as possible

Support for integration endpoints a WMS or POS can use to fulfil orders, so that locations can use their existing User Interfaces to fulfil an order