Order Management
Order Management is at the core of B2B eCommerce and with UC Enterprise, you will experience what true B2B Order Management is about. Combining rules-based order processing with high-performance cart capabilities, complex promotion and inventory routing and automated tax management, UC Enterprise delivers one of the industry’s leading order management capabilities at an eCommerce platform level.
Need more complex OMS capabilities? Integrate UC Enterprise with UC PIM, Channel & OMS’s distributed OMS for even more powerful order management.
Vendor Order Assignment
Ability to process orders and auto-assign to suppliers using integrated Vendors and Vendor Catalogues
Efficient order processing with vendors.
Enhance supply chain efficiency significantly.
Automate supplier assignments accurately.
Improve order accuracy and processing.
The different product types can be managed directly within the Catalogue interface or synced and mainted via the integrated ETL (Extract – Transform – Load) module which can be integrated into existing ERP or PIM solutions.
Vendor Rule-Based Ordering
Ability to set rules on which Vendor / Supplier to auto place orders / PO’s
Flexible vendor and supplier rules.
Improve supply chain management significantly.
Automate order placements efficientlys.
Enhance operational efficiency with rules-based orders.
Order Ingestion Methods
Order ingestion via API, EDI (through API), Application front-end or Quotes
Efficient order ingestion via API.
Streamline quotes into orders
Support for EDI and front-end orders.
Improve overall order processing
Shipment Management
Shipment management with integrated carriers. Check out a full list of Carrier Integrations here.
Integrated carrier shipment management.
Streamline the fulfillment process.
Enhance shipping accuracy and speed.
Provide real-time shipping updates.
Partial shipment and split orders
Complex product data migration supported via configurable ETL solution
Flexible partial shipment options.
Improve customer satisfaction with partial shipments.
Manage split orders efficiently.
Ensure timely deliveries.
Configurable Order Status and Workflows
Configurable order status and workflows
Customizable order status options.
Enhance process transparency.
Streamline order workflows effectively.
Improve overall order management.
Order notes management
Add notes to orders to improve operational management of orders.
Efficient order notes management.
Improve order tracking and transparency.
Enhance communication within orders.
Provide detailed order information.
Configurable Order Attributes
Ability to add configurable order attributes. Order attributes enable merchants to add meta-data or capture additional information from customers when an order is placed.
Add custom attributes to orders.
Improve order processing accuracy.
Enhance order personalization.
Streamline handling of unique order requirements.
Returns Management & RMA with workflow and approvals
Returns Management & RMA with workflow and approvals
Workflow-based returns processing.
Improve return handling efficiency.
Streamline RMA approvals.
Enhance customer satisfaction with returns.
Customer and Merchant Quotes
Customer originated or merchant originated quote
Flexible quote creation processes
Engage customers with accurate quotes
Support both customer and merchant quotes
Streamline the quotation process effectively
CPQ Support
Support for CPQ quote mechanism.
Advanced CPQ features for pricing.
Simplify pricing and configuration processes.
Enhance accuracy of quotes significantly.
Improve customer satisfaction with tailored quotes.
Configurable Product Quotation
Configurable product quotation support in both front-end and merchant back-end.
Flexible product quotation options
Improve merchant and customer experience
Support custom product configurations
Streamline the quotation process for complex products
Stock Source Allocation
Assign to stock source to support allocation of quoted items to one or more different stock sources.
Efficient stock source allocation
Ensure accurate stock assignments
Enhance overall inventory management
Improve order fulfillment processes significantly
Multiple Quotation Methods
Support for multiple quotation methods including via Catalogue, Via Quote Search and Via Bill of Materials CSV import.
Products can be added to Quote via the Catalog
Products can be added to Quote by uploading a Bill of materials (CSV) which searches the catalog and adds products that are found, to the quote
Products can be added to quote via the built-in Add to Quote tool
Quote Submission
Customs can submit quotations via the front-end of the platform. The platform dispatches email notifcations to merchants to advise of a new quote request.
Ensure timely approvals and responses for quotes
Improve accuracy and efficiency of quotes
Multiple Quotation Methods
Convert quote to order with full support of all integrated payment methods.
Seamless conversion from quote to order
Support multiple integrated payment methods
Streamline order processing significantly
Organization Accounts Support
Support for organization accounts with multiple child-account buyers. Organization Accounts enables B2B organisations to sell to organisations with multiple buyers grouped by departments or individuals. The Organisation Accounts integrates with our Price Book funcitonality to enable customisable pricing per Organization.
Manage multiple buyer accounts effectively
Streamline account management processes
Enhance organizational purchasing controls
Increase purchasing efficiency for organizations
Organization Specific Price Books
Support for organization specific price books.
Develop custom pricing strategies
Improve pricing accuracy significantly
Manage price books efficiently
Personalize customer pricing effectively
Organization Specific Catalogues
Support for organisation specific catalogues.
Tailor product offerings for clients
Personalize customer catalogs significantly
Manage custom catalogs efficiently
Deliver specific catalogs based on agreed contracts with client organizations
Account Management
Ability for merchants to manage accounts within parent organistions
Centralized account management capabilities
Improve control over customer accounts
Streamline administrative tasks effectively
Enhance overall customer account handling
Admin Order View
Ability for organization admins to view orders of their child accounts
Centralized order visibility for admins
Enhance administrative control over orders
Improve order tracking and management
Streamline order oversight and processing
Centralized Billing
Centralized billing support to handle billing from multiple orders to a single account.
Streamlined billing processes for efficiency
Improve financial management significantly
Centralize billing for multiple accounts
Ensure billing accuracy and timeliness
Account Approval Workflows
Account approval workflow to manage the creation of new accounts within an Organization.
Automate account approval processes
Ensure compliance with policies
Control account creation efficiently
Improve security and oversight for accounts