Unlock your entire eCommerce network’s potential with Ultra Commerce’s OMS…

Activate omnichannel features such as click & collect, ship from store, dropshipping and partner fulfillment — Give your customers the amazing brand experience they expect, and give yourself a competitive advantage.

Order Management Software (OMS) for Ecommerce.

Connect all inventory locations, such as stores, warehouses and DCs to truly optimise inventory allocation, fulfillment and distribution. Fulfil orders from any location, based on predefined rules such as product availability, customer location and business priorities (fastest shipping, lowest shipping cost, etc.).

Fulfil orders from any source and keep stock turning over

Unify your inventory to expand your available-to-sell inventory online. Fulfil it from any location – stores, warehouses, fulfilment centres and drop ship locations. Minimise the impact of distressed stock by selling it, no matter where it’s located.

Smarter fulfilment, powered by sophisticated rules.

Turn your business priorities into intelligent fulfilment rules, with layer upon layer of conditions and subsequent actions. Send orders to the location that fits your specific criteria and automate your business processes.

Find cost efficiencies across your entire order lifecycle.

Reduce errors and manual handling, improve order accuracy, optimise fulfilment and lower delivery costs. Complete visibility and better reporting capabilities help identify further fulfilment cost-saving opportunities.

Core Features & Functions

Order Management System

  • Retail inventory pooling
  • Multi-site fulfillment
  • Multi channel, multi market
  • Adjustments and cancellations
  • Returns and refunds
  • Shipping options
  • Intelligent reporting

Shipping App

  • Native courier integrations
  • Wave picking
  • Shipment tracking
  • Returns handling
  • Continuous workflows
  • Multi-part shipping

Click & Collect App

  • Customer notifications
  • Partial collections
  • Local or remote stock sourcing

Top Benefits of an Order Management System (OMS)

Improve Order Accuracy

Manually processing orders with spreadsheets exposes you to human error, the root cause of inventory or fulfilment issues for 62% of merchants.

This not only ruins consumer experiences (especially if the wrong product is shipped to the wrong customer), but it also causes logistical difficulties. Returns increase and margins are swallowed by rectifying the issues.

Process Orders Faster

While delivery costs are still important to modern customers, the time it takes for a product to move from order to delivery is crucial. When shopping online, 43% of customers expect next-day delivery, which retailers must achieve in order to attain repeat customers.

By unifying stock across all your inventory locations, an OMS can streamline the picking and packing process and locate the closest location with stock to the consumer. The order is send for fulfillment and goods are picked, packed, and dispatched ASAP.

Better Customer Communications

Informed customers are happy customers. They want to know the status of their order, including its present location and expected delivery date, in 97% of cases.

Merchants can connect their OMS to their CRM and communicate regular order updates to their customers. It’s this kind of openness that keeps customers from posting bad reviews all over the internet. TrustPilot reported that 77.4% of all negative reviews are caused by a brand’s lack of communication after the sale.

Go Global

Order management software aids eCommerce enterprises in expanding their global reach. With an OMS, retailers can:

  • Accept payment in a variety of currencies for overseas orders.
  • Send order details to 3PL partners in each country automatically.
  • Reduce shipping timing and costs by routing to the customers nearest warehouse

Check out more business benefits here!

How Exactly Does An OMS Work?

An OMS, or Order Management System, is the central point for receiving sales orders from all channels. Sales channels can include your website (Shopify, Magento, BigCommerce, etc), Amazon, eBay, The Iconic, and more. Orders from all these channels are then fulfilled at the one time from the one location, streamlining fulfillment processes and getting orders out the door quicker!

Rather than logging into each individual sales channel or POS system to process individual orders, orders can be managed in bulk from the one location – your OMS.

There are four main elements to an OMS:

Orders

Managing sales from all channels on a single platform.

Inventory

Real-time inventory across all channels, as well as accurate forecasting to avoid stock-outs.

Fulfillment

Streamline picking, packing, and warehouse operations, as well as interfacing directly with shipping providers.

Returns

Complete end-to-end returns management, as well as reallocation of returned stock.